REFUND, WARRANTY AND RETURN POLICY

Please note that electronic cigarette atomizers/cartomizers and e-cigarette rechargeable batteries although made to the highest quality, are functional devices that may fail or degrade over a period of time, especially if inconstant use.

Below are the terms under which your electronic vaporizer is covered under our manufacturer’s warranty, in the unfortunate case of having to return a device that is not functioning normally:

E-Liquid Return Policy

Vape Mzansi will not accept any returns on e-liquid if it does not meet your personal flavour expectation, please understand that taste is a very subjective sense that will vary from person to person. Due to strict Quality Control guidelines, returned e-liquid cannot be re-used for any purpose, any opened or used e-liquid cannot be returned.

Hardware Warranty Policy

Rebuildables such as your RBA’s, RDA’s, RTA’s, RDTA’s and Mech Mods are for expert vapers, not your average or beginner vapers with no knowledge of how to use the above hardware. Inexperienced vapers without basic knowledge of electronic cigarettes and vaporisers cannot safely use these devices. These products carry no warranty.

Clearomizers, atomizers, commercial tanks, pods and coils carry NO WARRANTY due to health and hygienic reasons as well as it being a consumable item. Please note that all tanks are susceptible to leaking due to many factors e.g. heat (environmental and body), liquid viscosity, coil degradation, motion etc. In the rare case that a tank is leaking through the seals of the glass and it cannot be fixed with new seals we will replace the tank.

All hardware items sold via our online or retail store carry a 3 (three month limited warranty) this includes all electronic mods, pods and electronic devices and chargers. Warranties will be voided if any physical damage is present on the device (scratches, chips and/or dents), USB port is broken or damaged and the button is pushed in or damaged due to poor use by the consumer.

The customer shall NOT have any claim under this warranty for repair or adjustment expenses if:

The problem is caused by improper treatment or unauthorized repair.
The problem is caused by accident, abuse, misuse, contact or immersion in liquids, fire, or other external cause.
The problem is caused by operating the product outside the permitted or intended use described by us.
The product or part has been modified in any way.
The product or part has been used in conjunction with a modified part.
This warranty does not cover clearance products and consumable items including mouthpieces, cartridges, atomizers, coils, RBA’s, lanyards, and leather cases.
Defects caused by normal wear and tear or otherwise due to the normal aging of the product.
The device is not in its original packaging.
Receipt from purchased date present at warranty claim date.
The warranty period has expired.

Batteries

Batteries cannot be returned. Please note: batteries are best charged in an external charger or through the device using a USB wall charger. Batteries (internal or external) charged through a laptop or car charger are likely to have a shorter life span or in some cases become completely defunct.

Refund Policy

Refunds will only be made in the case of a device being brought back to us unused in perfect condition and original packaging provided that there is proof that it was purchased from us. No cash refunds will be given out for warranties, in the case of there being a warranty we are able to offer store credit.

Please note: Vape Mzansi will automatically assume, unless stated or agreed upon otherwise beforehand, that all the above policies have been accepted by the Customer, and that the Customer further agrees to the terms as laid out within.

*Vape Mzansi reserves the right to charge a reasonable administration/usage fee for returned orders should the returns process incur expenses

Please call us on : 012 548 4182 or email us on vapemzansi@gmail.com for any related queries